The year 2023 is a continuation of the social processes that began at the end of 2019, which significantly influenced the interaction of the authorities with the population specifics, the civil society state, the usual way of life: the COVID-19 pandemic, a special military operation in Ukraine, sanctions pressure against the Russian Federation. In the conditions of growing uncertainty feelings, the population life activity transformation, as well as the inevitability of problems in all spheres, a new social reality is being formed, which determines the need to ensure a full-fledged dialogue between the authorities and society. The article examines the forms of communication that citizens choose as a means of communication with the authorities, specifies their usage degree. The interdependence analysis between the emerging situation in society and the communication channels "power - population" transformation is carried out. Empirical research through a survey of the population in the Sverdlovsk region revealed changes in the problems structure, which are of interest to society in recent years, identified difficulties in establishing contact with authorities, and determined the priority of choosing interaction forms. The article concludes that the chaotic communication channels development had a negative impact on building relations between civil society and the state and has led to inefficient the act of communication implementation.