Business processes are directly related to competitive advantages and profitability. The most effective functioning of an organization is associated with the identification, monitoring, analysis, control and improvement of business processes, which is ensured by business process management (BPM). BPM is a management approach aimed at adapting an organization's activities to growing needs and diversifying customers. This approach is based on the flexibility and integration of computer applications that help improve the efficiency of the business entity, leaving a free horizon for innovation. The most important aspect is to help reduce operating costs by automating operations using programs, attracting.